Monday, November 27, 2006

Salute

Little known fact: Jos. A. Banks makes excellent slacks. When a small volume of liquid hits the material, the liquid "beads up" into tiny, invisible droplets rather than be absorbed in a spreading, embarrassing stain. The droplets are then easily dispatched at the scene of the crime using readily available toilet tissue.


Buck salutes the good clothiers at Jos. A. Banks for thinking through the practical considerations of life in Cubopolis.

Grappling with Demons

Buck was wrestling with the old, familiar dilemma: how would he find time to finish the important things he needed to complete when his days were becoming jammed with frivolous pursuits that brought him far more enjoyment?


“Take this blog, for example,” he typed, worrying as he did so that he might not be ready for the client meeting tomorrow afternoon if he didn’t stop goofing off and just use his brain for a few minutes to think through the client’s request. “Clearly this is time that could be better served doing whatever it is Buck is supposed to be doing right now.”


What exactly that something was, however, was not immediately clear, and it was precisely that gray area that Buck hoped to avoid addressing altogether. The client had given him an assignment so murky that Buck wasn’t even sure why they needed him to do it at all. Analyze a proposal that they had already written, forming recommendations based on best practices that they had already decided to discard. Be prepared to talk about the proposed process which had, at its core, a requirement that people should be permitted to bypass it completely if they deemed necessary. This was the kind of non-sequitur that left Buck shaking in his loafers.


His manager was still nowhere to be seen, recovering from surgery, but Buck had been promised some guidance by close-of-business Monday (a promise delivered via an email sent from the manager himself over the holidays), so he delayed the analysis until the expert manager had an opportunity to weigh in. Never mind that the “correct” action as dictated by the natural laws of consultancy would be for Buck to perform as much of his own analysis as possible before he talked to the manager, thus ensuring good feedback come review time.


Meanwhile, just twenty-three days separated Buck from his certification exam date. “If Buck doesn’t use this time to address the client’s need,” he pondered in the third person, “could he not instead use it to prepare for the exam?” This was, of course, a fair and legitimate question, yet Buck had no clue why he was procrastinating the test preparation effort. If he failed the exam then his company would not reimburse him the $200 that he had already spent to register for the exam, an exam that would bring him a certification that he pursued by own choice. This was the key point: why would Buck delay something that would ultimately allow him back into a field of work that he actually enjoyed? Was he afraid of failure, or of discovering his limitations? Was he intimidated by some of his firm’s “techies” and their almost godlike IT skills? Or was the inverse true, and he was actually afraid of success? By becoming truly successful at something and becoming all that he was capable of being, perhaps in the future people would set higher expectations for him than he was willing to accept. In the final equation, was he afraid of responsibility?


The more Buck thought about it, the more disgusted he became with himself. He decided to quickly publish the blog entry before it dragged on, then he’d go on to post a question that he already knew the answer to on a ball python forum. A quick check of his email would come after that, and then he’d call the manager on the phone instead of waiting for the call to come to him. If he had any time remaining after that, then he’d do the analysis.


He could always study for the exam at home later that night. Right after “Heroes.”

Tuesday, November 21, 2006

Phlegmophobes Beware!

The situation is dire. Buck is buried deep beneath the bowels of his latest client’s downtown super fortress, stationed within a cramped, abandoned supply closet, facing an unknowable direction on the compass, miles of twisted passageways and security checkpoints from anything even remotely resembling a window, and surrounded by heaps of forgotten paper products, printer cartridges, envelopes, and, if his weary eyes are not mistaken, an ancient relic from a bygone era, a machine once known simply as a typewriter. “You’re kidding me!” he rasps in amazement through his disease-ravaged larynx when it dawns on him what the obsolete piece of junk next to him actually is. “I’m trapped next to a fucking typewriter?!”

But the typewriter is the least of his concerns, even though it is balanced precariously between an unused printer and a box of miscellaneous supplies, threatening to topple at any moment and send our intrepid yet highly infected consultant into the rewarding yet bureaucratically challenging world of workman’s comp. No, it’s the contagion that consumes his every waking thought, drowning him in rivers of phlegm and gnawing away at his sanity until he no longer believes that there ever really was a time when he was well. He closes his eyes and tries to imagine what it must have been like to feel healthy, but despite the awesome might of his powerful imagination, he fails in this endeavor. The dull weight of his every breath is too immediate, too palpable to be discarded for even a moment’s fantasy. In trying to conjure up the familiar feeling of finding the tennis ball right where he most wants it to be and smacking a beautiful cross-court forehand winner against his embattled foe, the wet cough suddenly and rudely intrudes, and the sore throat protests. The imaginary optic yellow Wilson 2 ball dies on his racquet and flops meekly into the net as he doubles over in a hacking, phlegmatic seizure. His opponent trots victoriously to the net but wisely spurns the customary handshake in favor of remaining germ-free. “You should get some rest, you sound awful,” he says to Buck.


Which is exactly what the doctor told Buck, but Buck doesn’t have the luxury of rest. Buck already took time off last week to “rest,” but the results remain a bitter disappointment. Besides, the project is “fixed-price,” which means it must be completed on schedule or the firm takes the hit, and the top chamber of the hourglass is near empty and draining fast. Meanwhile, Buck’s manager on the project will be out for at least the next week to recover from a medical procedure but has failed to leave our hero with the instructions he promised before he left. Buck is the last man standing on a job that needs doing, so the doctor’s orders – repeated three times as if somehow the man suspected that Buck would ignore common sense – are regrettably discarded.


Now Buck has to extract meaning from a heap of flowcharts the client has given him that pertain to an operational area and subject matter of which Buck has no previous experience. Falling back on the Vanguard principle of consultancy (see the “99 Club” entry of September 29th, paragraph 7), he plans to reach out to experts within the firm, but first he must tie up some political loose ends. He dials up the manager’s cell phone and leaves a voicemail to follow up an email from yesterday requesting the required information. Then, after several hours of waiting, he decides it is safe to proceed up the chain, having given the manager ample opportunity to deliver the goods (which were due last week). The manager’s manager, a large hair piece, is the font of knowledge from which Buck will procure the names of the experts.


One email and two voicemails later Buck still hasn’t reached the head honcho. He is stranded, left to rot in the Cubopolis version of a medieval oubliette, a dank crypt from which the anguished cries of the despairing go forever unheard along with the fading, hollow echoes of a pair of dusty lungs striving explosively to expunge themselves from their languid human host.


So Buck is left to do what Buck does best. He pops a prescription narcotic and some nasal decongestant (either of which he would hastily endorse by name if they would be so kind as to actually work), and gets busy procrastinating. He submits an entry to his blog, this very one, in fact, idly wondering as he does so whether his experimental usage of the present tense really matters in the grand scheme of things, and allows that at least one positive thing has come of his predicament:


He got to use the word “phlegmatic” in a sentence.


*******


The ball python (see "What to Name It?") turned out to be a male, which explained the bargain basement pricing. Females get bigger than males so it was a bit of a disappointment for Buck, but he took it in stride. The creature was healthy and behaving in a manner consistent with an unstressed ball python: he wasn’t curling into a defensive ball when approached anymore, he was curious and gentle when handled, and he hadn’t once attempted to bite anyone but the mice. Since the mice were already dead and frozen and the snake didn’t get them until they were properly thawed, it turned out to be not too scary for the mice.


So Mr. Python was comfortable in his surroundings and Buck was left with a guy snake named Morticia. This would not do. In the meantime, Buck had received no suggestions for names as he had requested in a previous post. So he went, at least temporarily, with the name “Gomez” to keep faith with the Adams Family reference, and Gomez is now the official name on record at the veterinarian’s office.


Yet after that fateful day Buck remained unsatisfied with the name. He felt that people might miss the T.V. sitcom reference and instead interpret some kind of an Hispanic origin, which would amount to a minor educational misdirection since ball pythons are indigenous to western Africa, not Central America. “Does it matter?” you might ask, and you would have a very good point on several grounds. First, who cares what people think when they hear the name? Why should Buck care what people think? Second, Buck can barely find anyone outside of his family who doesn’t despise snakes in general, so folks probably won’t even register that the pet has a name at all. They’ll hear “snake” or “python” and that’s all the evidence they need to prove there's a menace living within the 99 household, other than Buck himself, of course. Third, ball pythons are, after all, quite deaf and wouldn’t come anyway even if they could hear you calling them.


Besides, Buck feared that yet another name change (Cleopatra, then Morticia, then Gomez) would convince his children and the playfully exasperated Mrs. 99 that Buck was indecisive at best, but probably something worse. Nevertheless, the imperfection of the name rankled like an old sore, or like a phlegmatic cough that stubbornly refuses one’s abjurations for a moment’s tender mercy. Thus he changed back to the present tense to implore you, gentle readers, to settle the score. The three options are:


1. Keep the name as it is, and call the pet Gomez.


2. Keep the name as it is, but call the pet “Mez” (think of how it phonically suggests “mesmerize”, and reflect on Buck’s mental health for asking you to do this).


3. Change the name to “Lurch,” keeping with the theme but evoking the sometimes clumsy way the animal changes his mind about which way he wants to go and, from time to time, tumbles from the couch.


Buck leaves the ball in your court, until such time that he gives up waiting.

Friday, November 17, 2006

Ask Buck

Dear Buck,

I’ve been reading your column and you seem like a guy who’s on the level. I’m hoping you can help me with a little problem I’ve been having.

Last year I cheated on my husband with another woman. At least, I think she was a woman. I’m not really sure because I was high on crystal meth at the time. I don’t think it mixes really good with the Lithium that my doctor prescribed for my bipolar disorder which was causing me to beat my husband over the head with a frying pan. My husband somehow regained consciousness, escaped from the basement, and found out about the affair. Now he wants to leave me but he can’t until he finds the kids. The voices are telling me not to let him have the kids because they will only spread the demons’ disease and bring about the end of all humanity. They’re hidden in the trunk of our Buick right now.

My question is this: Should I push the car into a river or into a lake? Or would it be better to pour gasoline all over it and set it off with some C4?

Signed,

Concerned in Canton, OH

******

Dear Concerned,

Buck is only a fictitious personality who writes about himself in the third person. He is not a licensed therapist. He recommends that you seek professional help from a licensed psychiatrist before taking any additional steps, and since your children will need water at least every three days in order to survive, he suggests that you insist on an immediate appointment.





Dear Buck,

Last year I met a beautiful woman who is a great cook. Now, in my line of work, if you want to call it that, I meet a lot of really fanati- er, fantastic chicks. The problem is I can never score. They promise me the world, but they never deliver the goods. Now I got this chick who can cook too, but do you think she can follow a simple recipe and add a stainless steel nail file or two into the cake mix? No chance of that! This broad is so stupid it makes me want to strangle her and dump her off the back of my recently repossessed fishing boat!

How am I ever gonna get out of here and get laid?

Signed,

Doomed on Death Row, CA

******

Dear Doomed,

Buck posts blogs. He does NOT dispense legal advice, nor would he have any knowledge about how to escape from a maximum security federal penitentiary. Without a direct knowledge of the internal politics of your imprisonment situation, he can only make the generic recommendation that you swap sexual favors for key information about flaws in the prison’s security system.

Failing that, Buck suggests that when it comes time to receive your final meal, request a cherry pie in the shape of a naked woman, then pull an “American Pie.” Don’t worry about getting caught: you won’t be embarrassed for long.




Dear Buck,

My sister and I are hosting the family Thanksgiving dinner this year, but we can’t agree on if we should use the smooth cranberry sauce or the chunky cranberry sauce. She says smooth and you slice it, but I say chunky so you can actually see and taste the cranberries.

Also, when setting the table, I think the fork goes on the right, but she says it goes on the left. Please help us before we raise our voices at each other and ruin Thanksgiving forever!

Signed,

Stressed Out in Schenectady, NY

******

Dear Stressed Out,

Buck says get a life! This column is for real people with real problems! He respectfully asks that you don’t write to him for advice unless you have a worthy problem that only someone like Buck can help you with. Please do not bother him with minutiae.

Saturday, November 04, 2006

What to Name It?

Buck didn’t have a lot of time to tell the whole story of the acquisition of his new pet. After all, it was the weekend, and who has time to write long, narrative blogs on their day off? There’s always plenty of time for that kind of thing during the weekdays when clients are convinced that he’s a busy man, so he decided to just post the pics on Saturday and let the images speak for themselves.

Long story short, though: he’d been researching ball pythons and planning the purchase for months with a target date sometime in the late January to early February time frame.
Then a reptile exposition composed of independent regional breeders came to town and Buck took two of his girls along to look at all the herps (that’s herpetologist terminology for reptiles and amphibians), and couldn’t help but notice the fine health of the snakes and the bargain basement pricing. He knew from inquiries with trusted sources that the breeders at the expo were reputable and did not import wild caught animals or animals hatched abroad and shipped overseas to the U.S. He left the expo exhilarated at having seen such a huge selection, but he felt deflated because he’d missed a grand opportunity.


When he mentioned the prices to Mrs. 99 (honestly believing that he was just setting her up for the next expo to come through town, whenever that would be), she surprised him by asking why he didn’t just go ahead, drive back to the expo before it closed, pull the trigger and buy a snake. So that’s what he did. He won’t bother his readers with details of the snake’s care in the week since acquisition, but he will provide a link for anyone interested in understanding exactly what it is that he got (http://www.anapsid.org/ball.html).


After he visits the veterinarian Buck will be able to confirm the gender of the snake. Is it a female (as the breeder claimed), or a male? Buck will reveal his pet’s name after the gender is known. Suggestions are welcomed!!!

Friday, November 03, 2006

Housekeeping

Buck was about to get to work on another blog entry when he realized that he’d left a few unfinished threads in previous entries. It was time to take care of some housecleaning before diving into new waters.

“First,” wrote Buck of himself using the third person format within quotation marks in a transparently gratuitous attempt to maintain the stylistic theme of the blog, “Buck emerged victorious in his battle against [Evil Credit Card Company #1] and [Evil Credit Card Company #2]. Visiting the branch location of […#1] turned out to be the key to victory. A certain Ms. Pretty [not her real name] was available to assist him, and Buck turned on the ol’ charm, portraying himself to her as an easy-going, whimsical soul caught in a bewildering and somewhat humorous bureaucratic conundrum, and instilling in her a sense of supreme confidence in her ability to help him successfully solve it. Of the background history he shared only the relevant facts which had brought him to her, and failed to mention the several nasty emails he had already fired off at random enemy reps which had successfully [following the previous blog entry] gotten some serious attention. He also provided the key paperwork provided by […#2] using […#1]’s logo outlining the phone numbers to call and the rules pertaining to closing his account without having to pay the annual membership fee.

“While Buck patiently observed Ms. Pretty dialing first the numbers on the paperwork, then the numbers provided to Buck via email from […#1]’s customer care reps, and finally a number obtained from her own Rolodex, he was amused to see that she was quickly becoming as frustrated as he was. To keep the encounter light-hearted he ventured a wry hypothesis that […#2]’s cardholder retention strategy was to make it impossible for cardholders and their proxies to reach them, and this comment had precisely the desired effect. She laughed, which meant she thought Buck was funny, and people almost always like people they think are funny. This meant she would try harder to assist him, and she did become angrier with […#2] because she recognized the truth of his observation. Suddenly Buck could see in her eyes that she was more determined than ever to close Buck’s account for him.”

Buck glanced nervously behind him to make sure nobody was observing him in the act of posting a blog entry. He was on his third day at a new client, although in the end it was just a different flavor of the same old Cubopolis. He was not likely to be observed, since he was five levels below ground and situated not in a cubicle, but rather in an abandoned printer room. Still, the room was arranged such that his back was to the door. He would have to be careful.

“After twenty minutes of VRU* navigation madness,” he continued, “Ms. Pretty got through to a human being representing […#2], who asked to speak to Buck directly to confirm some personal information and try to retain him as a customer. When this representative informed Buck that she could close the account but could not waive the fee, Buck opened up his official document and read aloud verbatim what it said on this topic. The words he spoke were, of course, in direct opposition to her claim that the fee could not be waived. Then Buck got to listen to some nice music while the representative spoke to her manager. While enjoying the soothing music he pictured the scene in his mind, the manager telling the rep that fees will not be waived, the rep replying that the customer seemed to have been reading off of something, and the manager scolding the rep not to assume anything. After a few minutes the music abruptly ended and true to form, the rep asked him what he was reading from. Buck happily obliged her and described the document and its origins to her, reading her several passages from several sections and describing for her in blistering detail the contents of the small print in the section pertaining to closing accounts and the manner in which fees would be waived. Then Buck got to listen to some nice music again (but was frustrated that the music didn’t continue somewhere in the middle of the composition but instead took him right back to the beginning of the exact same recording), and eventually the manager caved to the inevitability of his or her doom. Buck then had to persuade her manager (again, indirectly via the poor assaulted rep whose average call handle time was going through the roof) that it was necessary that a confirmation letter be sent to his home address, including the fact that the account had been closed and the membership fee waived.”

To make a long story short (or is it already too late for that?), Buck ultimately got his letter in the mail.

“Second,” he typed, remembering that he had mentioned unfinished threads (note the plural), “Buck felt it was time to revisit some of his initial goals regarding this blog to see if they were still valid.”

Let’s see, he thought, what were those two goals? Oh yeah: they were catharsis and practice writing fiction. Well, he had to admit that it was at least somewhat cathartic to write the blogs. He seemed in better spirits overall since he had started, and he had learned from what little fan support he had received thus far that he was not alone. Other cubicle dwellers out there were feeling trapped within the system and trying to fake their way through unscathed. Additionally, how cathartic did it have to be, he wondered, when it served the wonderful yet simple purpose of distracting him from more important tasks at hand? Tasks such as, for example, the analysis his client was paying him to perform?

As for the blog serving as a means for Buck to practice writing fiction, it was undoubtedly wonderful for that, as clearly the blog itself was one giant work of fiction. Certainly no professional consultant would take so much time to write such an extensive blog on his clients’ time, and it was way beyond the bounds of believability to conceive that a man whose greatest talent and unshakable vice was chronic procrastination could succeed so spectacularly in the role of project manager in any Cubopolis setting. No, clearly the blog was a complete work of fiction, perhaps written by a professional provocateur, or maybe a man with nothing better to do in his off hours.

Or was that last paragraph the fiction?

Buck signed off for the day, and promised his readers pictures of the new snake he purchased last weekend in his next post.


* VRU is short for “Voice Response Unit,” the systems you deal with before you get a real human at the other end - but then, you probably already knew that, and if you didn’t, then you’re clearly not a resident of Cubopolis and 90% of the so-called ‘humor’ in this blog is lost on you anyways.